FAQ
Q1: Do you ship to my country?
Yes. We proudly ship worldwide! Better yet, our tracked shipping is always 100% free of charge, with no minimum purchase!
Q2: How long does shipping take? When will I receive my order?
It all depends on your country! Find your region and estimated delivery time in the table below.
Delivery Estimate 5 - 20 days to below counties
- United States
- Canada
- United Kingdom
- Australia
- New Zealand
All other countries 10 - 35 days
Tracking numbers are sent by email in 2-5 days after you place your order.
We strive to ship all items on time; however, in rare cases, it may take longer. Any orders not received within 8 weeks will automatically qualify for a full refund or reshipment.
Q3: My Order has been dispatched, can I track It?
Once your order has been shipped, you'll receive a tracking number and tracking link via email. Note, it can take up to 7 days for shipping activity to update.
Have tracking number on hand? You can track your shipping status in www.17track.net
Q4: Do you offer a guarantee? Can I return my items?
Of course. We offer an extended 30 days guarantee!
If you aren't 100% satisfied with your items, or received faulty goods, simply email our customer support team at support@inhosmart.com. Please include the email address associated with the order and describe the issue, including photos if possible. We always aim to respond in 3 days or less!
Q5: Can I change or cancel my order?
Sure! You can cancel or change your order within 3 hours of confirmation. Please contact us with your name and order number at support@inhosmart.com.
After 3 hours, we won’t be able to make any changes or cancel your order.
Q6: What methods of payment do you accept?
We accept ALL major credit cards, PayPal, Apple, Google Pay.
All payments are securely processed with 128-bit encryption!
Q7: Do I need to pay import duties?
No, You do not.
Still have a question? No problem!
Email us : support@inhosmart.com